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SITA predicts adoption of self-service in airports

Posted 8 March 2016 · Add Comment

SITA has said that passengers will be using self-service, 'Internet of Things' (IoT) initiative, with airlines and at airports within the next three years.

The Future is Connected, SITA’s industry report, shows that smart phones are reshaping travel behaviour.
 
With growth rates of around 80% for mobile check-in and boarding passes it is clear passengers are keen to use their smart phones.
 
The air transport industry is working towards creating an infrastructure that allows seamless travel experiences aided by technology.
 
The next three years will see the majority of airlines and airports investing in mobile services.
 
“The air transport industry has embraced self-service and it is turning to the ‘Internet of Things’ to deliver a connected experience to travellers. Half of airlines expect to have IoT initiatives up and running over the next three years meanwhile airports are building out the infrastructure to support IoT,” said Nigel Pickford, Director Market Insight, SITA.
 
SITA’s report shows that during this period, International Air Transport Association's (IATA) Fast Travel Program will reach its vision of achieving self-service experiences for 80% of global passengers by 2020.  
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