Ethiopian launches renovated ShebaMiles Web Page
Ethiopian Airlines has launched a newly redesigned ShebaMiles Frequent Flyer Program web page to improve customers' online experience in terms of ease of use, data quality and better control on account management through enhanced self-service options.
The new ShebaMiles web page, among other features, incorporates digital card download option, reduced number of fields for enrolment process, tool tips, improved validations and supplementary information for each field, tier upgrade calculator and custom navigation for better user experience.
Group CEO Tewolde GebreMariam said: “In an effort to continuously improve our services and meet the high expectation of our customers, we have now revamped our ShebaMiles Frequent Flyer Program with a major focus on enhancing our customers’ experience; improved self service capability, easy online retro claiming process, fast search and navigation with streamlined support information. Systems Development being one of the pillars of our fifteen years strategic road map, Vision 2025, currently, we are implementing and incorporating the latest IT systems in Aviation Technology. Moreover, we are heading towards a totally paperless operational environment. I would like to thank our IT and Customer Loyalty team, who jointly redesigned the new web page to further actualise our customer focused approach for ensuring a sustainable growth.”