in Business Aviation

Embraer creates a new business unit dedicated to services and support

Posted 21 December 2016 · Add Comment

Embraer has announced the creation of a business unit focused on services and customer support, which will be led by Johann Bordais, who is currently serving as the director of services and support for Embraer Commercial Aviation.

“The new business will bring together capabilities that are currently spread throughout different business areas to offer customers a broad portfolio of solutions,” said Paulo Cesar Silva, Embraer President and CEO. “We see an opportunity to expand and integrate services and support.”

The new business will start operating in the first half of 2017 and will be responsible for developing solutions in support of current and new products and services, as well as for managing the associated processes and resources. The daily customer relationship structure (sales and technical support) will remain under the responsibility of each business unit; Commercial and Business Aviation as well as Defence and Security.

“We are in a long-cycle business that is naturally demanding on services, favouring long-term relationships with customers,” says Johann Bordais. “For the customer, this initiative combines a long experience in customer service, with the agility and competitiveness of a service center. For Embraer, it represents an opportunity to obtain greater operational efficiency and recurring revenues.”

 

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

South African Airways continues services to Zimbabwe

South African Airways (SAA) has clarified that its operations between Johannesburg and Zimbabwe remain in place in spite of the prevailing situation in Zimbabwe.

Air Sénégal orders A330neos

Air Sénégal has signed an MoU with Airbus for two A330-900neo with options for a further two, reports ch-aviation.

IATA urges Swift GASeP implementation

The International Air Transport Association (IATA) urged the swift implementation by states of the first Global Aviation Security Plan (GASeP) which was established this week by the Council of the International Civil Aviation

EgyptAir and LOT sign codeshare agreement

EgyptAir and LOT have enhanced their relations by signing codeshare agreement for passengers flying between Cairoand Warsaw.

CANSO calls for collaboration to exploit technologies to modernise ATM in Africa

CANSO, the Civil Air Navigation Services Organisation, has highlighted the opportunities to exploit new and emerging technologies to modernise air traffic management (ATM) in Africa.

Ethiopian Airlines introduces Boeing 787-9 Dreamliner on its Entebbe route

Ethiopian Airlines, now operating daily flights in and out of Entebbe International Airport Uganda, has introduced a 350 passenger seater modern aircraft.

Aviation Africa SK18418
See us at
Global Aerospace BT28218Aviation Africa BT18418AfBAC Expo BT2017