in Airports

Airports looking to boost IT investment

Posted 28 September 2016 · Add Comment

Airports are placing a higher priority on IT investments for passenger and airport security with 50% rating it a high priority, up from 37% last year. This is according to the 2016 Airport IT Trends Survey, the extensive annual study of IT trends within the global airport industry co-sponsored by SITA and Airports Council International (ACI), in association with Airline Business.

For many airports, the investment focus has shifted to security in the wake of heightened regional tensions, some of which directly target air travel. While investment in passenger processing technology still ranks the number one priority for airports, it has dropped from 73% in 2015 to 59% this year as security rises in priority.

The survey shows that self-service and mobile dominate the airport landscape. This year for the first time SITA’s research indicates the majority of airports worldwide provide self-service check-in for both passengers and bags. Looking ahead self-service will continue to dominate with two-thirds of airports planning major IT investments in this area. The growing influence of mobile is also evident with nearly every airport worldwide (90%) undertaking either a major program or a trial project related to mobile services and 74% trialing or piloting context-aware and location-based technology in the next five years.

Matthys Serfontein, SITA Vice President, Airport Solutions, said: “The technology trends at airports reflect the changing world. Investments to support passenger and airport security are up while the increasing demands of the connected traveler for self-service and mobile services are also being met.

“This year we see a shift where airports are also looking to technology to generate non-aeronautical revenue. By 2019, 84% hope to make money by enabling the purchase of airport services through their mobile app. And there is also a clear trend to provide hybrid public Wi-Fi services that combine the convenience of limited free Wi-Fi with commercial offerings. Over the next three years the proportion of airports planning to offer unrestricted free Wi-Fi will drop from 74% to 54%. This change is mainly driven by airports in North America and the Middle East.”

Using kiosks for services beyond check-in and bag drop to generate revenue will also appear at the world’s airports. Today a very small number of airports have kiosks that allow passengers to download digital content, such as the latest films, before they board the flight but by 2019, 30% plan to do so. By that time 42% also expect to have kiosks that enable sales transactions.

SITA’s research takes a look further into the airport’s digital transformation exploring areas such as wearables, biometrics, robotics and context-aware services and how airports plan to use these innovative technologies over the next five to ten years. In the light of the increased focus on security it is not surprising that interest in biometric technology, which supports fast and secure passenger processing, is high. More than one third of airports will invest in single biometric travel token projects in the next five years jumping to the majority (52%) within the decade.

These findings are from the 13th annual SITA Airport IT Trends and reflect the views of more than 225 airports who together manage 36% of the global traffic or 2.3 billion passengers. This year 50% of survey respondents came from airports within the Top 100 in terms of revenue.
 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Congo Airways revises fleet expansion plans

Congo Airways is considering both Airbus and Boeing products for its narrow-body fleet expansion plans the carrier's Chief Executive Officer Desire Balazire has disclosed, reports ch-aviation.

Embraer appoints CCO for Executive Jets business unit

Embraer has appointed Stephen Friedrich as Chief Commercial Officer for the Company's executive aviation business unit, effective immediately.

Flying Colours appoints Trevor Knox as director of maintenance

Flying Colours, the North American maintenance, refurbishment and completions company that does business in Africa, has confirmed the appointment of Trevor Knox as Director of Maintenance. Knox, who takes up the position with

Lagos slumps as travel to Africa displays double-digit growth

An analysis of seat capacity for travel to the top ten international airports in Africa, produced by ForwardKeys, reveals that Lagos is seeing substantial declines in both domestic and international capacity, mainly because Arik Air

FlightSafety Academy introduces Growth and Achievement Programme for new students

FlightSafety International, that has a Learning Centre in South Africa, has announced a new Integrated Growth and Achievement Preparation Programme for students entering the FlightSafety Academy in Vero Beach, Florida.

Boeing board elects Caroline Kennedy as new director

The Boeing board of directors has elected Caroline B. Kennedy as a new member.

Aviation Africa SK18418
See us at
Aviation Africa BT18418ACI Africa BT77181017GroundHandling BT0303280917AfBAC Expo BT2017Global Aerospace BT28218