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Air Seychelles selects Sabre to enhance guest experience and drive growth

Posted 19 August 2015 · Add Comment

Air Seychelles has selected global technology provider Sabre Corporation to provide a full suite of technology that will support the carrier's global business as well as enhance the Air Seychelles guest experience and revenue-generating capabilities.

The agreement will see Air Seychelles move to SabreSonic, an integrated suite of applications that automates critical processes such as Reservations, Inventory, and Departure Control enabling a unique differentiated customer experience. 

Using Sabre’s robust and flexible software, Air Seychelles will be able to further optimise daily operations, drive incremental revenues and ancillary revenue opportunities and provide guests with a more personal travel experience through tailored services, delivering an overall more consistent guest experience, with a faster, smoother check-in process. 

The agreement was signed by Roy Kinnear, chief executive officer of Air Seychelles, and Shane Batt, senior vice president, Strategic Clients, Sabre. 

The Minister for Foreign Affairs and Transport and Chairman of Air Seychelles, Joël Morgan, welcomed the agreement with Sabre:  “The introduction of SabreSonic is a signal the airline is maintaining its pace of growth and development with other airlines in the Etihad Airways Partners group, as it assumes its place as a leading airline in the world. 

“The decision to implement SabreSonic is in line with the five year business plan as it lays the foundation for the on-going evolution of the business. This is an exciting and important step for Air Seychelles,” Minister Morgan said. 

Kinnear said: “Air Seychelles has grown its network and passenger numbers strongly over the past three years. With a more complex business and more airline partners, the timing is right to introduce a technology solution which is focused on enhancing the guest experience. 

“This is the next step in facilitating the continued and planned expansion of the business. 

“SabreSonic first and foremost means happier guests. When implemented, SabreSonic will provide our team with more complete information on our guests’ bookings at each touch point in their journey. Simpler processes will also mean our team will have more time to provide the support our guests expect. 

“Guests will also have more control and flexibility as it will be possible to book tickets for travel on Air Seychelles and manage itineraries on a smartphone, as well as check-in online for both domestic and international flights. 

“This proven technology is also good for the financial success of the business, because with the tools made available we will be able to grow revenue in an innovative, sustainable and customer-focused way. 

“SabreSonic is being used by many of our codeshare partners, including Etihad Airways and Jet Airways, with Alitalia and airberlin also migrating to the platform. Having a common platform will enhance customer service for guests travelling with multiple airlines in the Etihad Airways Partners’ group,” said Kinnear.

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